Frequently Asked Questions

Please see below for answers to frequently asked questions.

Kendra Scott Insider & Birthday Discount

International orders, previous purchases, gift card purchases, gift sets, layered sets, engagement rings, Custom Cut Elisa Lab Grown Diamonds, pre-orders, Yellow Rose by Kendra Scott fragrance, hats and accessories, apparel, or curated collection items, Wrangler x Kendra Scott, ©Disney | Kendra Scott, Dallas Cowboys collection, Dolly x Kendra Scott, Greek collection, LoveShackFancy x Kendra Scott, branded merchandise, fragrance, and items with an associated giveback are not eligible to receive a Birthday Discount or any type of code-based discounts. You may only use your Birthday Discount one time per calendar year.

Shipping & General Ordering

Do you offer gift wrap? 

Yes! We are happy to offer complimentary gift wrap on our jewelry! On the checkout page under Delivery Method, check the checkbox next to “This order is a gift”. We will wrap each item separately in an appropriate gift box. Home goods (decorative accessories, jewelry boxes & organizers, travel cases, picture frames, candles votives), fragrance, branded items, watches, gift sets, cross body bags, lobe wonders, earring supply kits, jewelry cleaners, and apparel cannot be gift wrapped.

I am purchasing several gifts on the same order. Can I add multiple gift messages? 

At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually. The gift message will be printed and enclosed with one gift tag.

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it? 

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to change items, update shipping items, or cancel orders.

I just placed an order – will I get a confirmation from you? 

Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with standard shipping, allow up to five business days), you will receive a second email that provides the UPS tracking information for your shipment. Please contact Customer Service via chat or email ([email protected]) if you have not received your confirmation emails. For information about international orders, please visit our International FAQ page.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? 

We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.

Why can I not select Two-Day or Next-Day shipping for my fragrance order?

Fragrance items are only eligible to be shipped with the Standard Shipping method only. We are not able to ship any orders with Fragrance included with Two-Day or Next-Day shipping methods or internationally.

I need to use two credit cards on my online order – how do I do that?

We are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)

I just placed an order. How will it be shipped to me? 

All domestic orders and returns are shipped via UPS (United Parcel Service), DHL, FedEx or Veho. Your tracking email will provide you with the carrier and tracking information for your shipment. We offer multiple shipping options (Standard, 2 Business Day, and Next Business Day). Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free standard shipping.

Do you ship internationally? 

Yes, please see our International FAQ for more information

Authorized Kendra Scott Online Retail Partners

Dillard’s

Macy’s

Bloomingdale’s

Liverpool

VonMaur

Nordstrom

Zappos

Zappos @ Amazon

Jewelry Pro @ Amazon

Zulily

Hello Molly

LavishlyHip

Rent the Runway

Revolve Clothing

Rocksbox

Stitch Fix

REEDS Jewelers

Vici Collection

Anthropologie

You can find other retailers that sell Kendra Scott near your location with the “Find Other Retailers Near You” tool here.

Kendra Scott’s Confidence Guarantee

Kendra Scott proudly stands behind the quality of our products and offers a one-year Confidence Guarantee protecting against manufacturing defects in materials and workmanship for all jewelry purchased from a Kendra Scott retail store, kendraascott.it.com, or a Kendra Scott authorized reseller within the United States.

If you discover a manufacturing defect within one year of the original purchase date, we will evaluate the piece and either repair or replace it. If the original item is no longer available, we may provide a comparable style of similar value. A valid proof of purchase is required for all claims. Kendra Scott reserves the right to determine, at its discretion, whether a claimed issue qualifies as a manufacturing defect covered by the one-year Confidence Guarantee.

What’s Covered

We are happy to help with issues caused by manufacturing defects, including:

· Loose, missing, or misaligned stones

· Broken clasps or components due to a manufacturing issue

· Broken chains or malfunctioning closures not caused by excessive force

What’s Not Covered

· Normal wear and tear, including plating wear, scratches, dents, or discoloration (inclusive of tarnishing)

· Damage from misuse, accidents, improper care, or exposure to chemicals or water

· Unauthorized repairs or modifications

· Lost or stolen items

· Purchases made from unauthorized sellers

How to Get Help

If you purchased from a Kendra Scott store or online, please contact the original store location or email [email protected]. If you purchased from an authorized reseller, please contact that store directly for assistance.

Please note that our Confidence Guarantee is separate from our Return Policy. After 30 days from purchase, items are no longer eligible for return or refund but may still qualify for review under our Confidence Guarantee.

For full Terms and Conditions of Kendra Scott’s Confidence Guarantee, click here.